FAQ

Frequently Asked Questions Based on Customer Feedback

How do your sampling and sample preparation systems ensure the representativeness and accuracy of samples for minerals across different industries?

Sample representativeness is the lifeline of test results. Our equipment strictly adheres to international and domestic standards for sampling and sample preparation, such as ISO, ASTM, and GB.

Physical Design: We ensure that segregation does not occur during the subsampling of bulk minerals by precisely calculating subsampling ratios and optimizing the crushing chamber structure.

Intelligent Control: Automated systems utilize PLCs to precisely control sampling frequency and speed, thereby eliminating human interference.

Contamination Prevention: The equipment features efficient automatic cleaning functions (such as high-pressure air purging and self-cleaning liners) to effectively prevent cross-contamination between sample batches, ensuring the authenticity and reliability of analytical data.

We have existing laboratory or dock space; can you provide customized automation system retrofit solutions?

Yes. As an integrator of intelligent systems, we go beyond merely selling standalone units; we specialize in delivering “turnkey” projects.

Space Optimization: Our technical team creates 3D models based on your site layout—such as the positioning of port conveyors or the dimensions of an existing laboratory.

Modular Configuration: Whether the requirement covers the entire process—from sampling, conveying, and crushing to final automated sample preparation—or involves integration with an existing Laboratory Information Management System (LIMS), we provide modular, customized solutions. These ensure seamless integration with your current workflows and maximize the use of your existing space.

Compared to traditional manual sample preparation, what core benefits does your intelligent sampling and preparation system offer?

The intelligent transformation primarily addresses three key pain points: efficiency, safety, and transparency.

Cost Reduction and Efficiency Improvement: Fully automated processes can reduce reliance on manual labor by over 70% and enable continuous, 24-hour operations.

Process Safety: Automated systems keep personnel away from hazards such as high temperatures, harmful gases, and dust—particularly in environments like fire assay laboratories or areas with high dust levels.

End-to-End Traceability: The system automatically records each sample’s ID, processing time, and operational parameters, eliminating the risks of human tampering or operational errors while meeting third-party inspection agency compliance requirements for data integrity.

What comprehensive solutions can you provide for fire assay laboratories?

We provide comprehensive fire assay systems covering the entire process from sample preparation to final output, featuring:

Core Equipment: Multi-position fusion furnaces, cupellation furnaces, automatic fluxing/charging systems, automatic mold-stripping machines, and ventilation/dust extraction systems.

Environmental Safety: Specially designed, high-efficiency flue gas purification units that ensure lead fume emissions meet regulatory standards and government environmental requirements.

Consumables: Supply of matching, high-quality specialized consumables—such as crucibles and cupels—to ensure the long-term, stable operation of the entire assay system, saving you the time and effort of coordinating with multiple suppliers.

As a company engaged in both domestic and international trade, how do you ensure after-sales technical support for overseas clients or cross-regional projects?

We have established a comprehensive global and cross-regional service system:

Remote Diagnostics: Automated equipment is equipped with remote communication modules, allowing technical experts to perform real-time diagnostics and guide troubleshooting via the cloud, thereby minimizing downtime.

Localized Support: Service centers or partnerships are established at major ports and key mining hubs to ensure the rapid supply of spare parts.

Multilingual Training: We provide overseas clients with detailed operation manuals, video tutorials, and remote training sessions in both Chinese and English, ensuring that their technical personnel can operate the equipment proficiently and perform routine maintenance.

Please fill out this form to submit your question.

contact us

Contact us to submit an inquiry.